COMPLAINTS MANAGEMENT
Your external complaints office for the fulfilment of due diligence obligations
COMPETENT SUPPORT FOR COMPANIES
As an external complaints office, Complaints Management GmbH supports numerous companies and many associations with comprehensive complaints management in order to ensure that incoming complaints and information on human rights and environmental issues are handled correctly in accordance with the European Supply Chain Directive and to ensure communication with stakeholders.
The establishment and coordination of a company's own complaints procedure is subject to enormous legal requirements and incurs considerable costs. For this reason, AFC Consulting Group AG has founded Complaints Management GmbH together with the three founding partners of the law firm Meisterernst Rechtsanwälte PartG mbB. This enables us to implement the complaints process efficiently, effectively and securely across all stages, so that the company itself does not need its own complaints procedure with a complaints officer.
YOUR BENEFITS AT A GLANCE
- Compliance with the legal requirements for the complaints procedure
- Accessibility in more than 30 languages
- Independence and free from instructions
- Obligation to maintain confidentiality
- Ensuring anonymity and data protection
- Transparent documentation and reporting
- Support from experienced consultants
(stakeholders, communication, regulatory affairs) - Free participation in practical seminars
A COMPLAINTS PROCEDURE FOR EVERYONE
Companies within the scope of applicable due diligence regulations are legally obliged to set up a complaints procedure that enables all individuals and organisations to inform the company of human rights or environmental risks or violations in their own business operations and along the supply chain. If incoming complaints about breaches of duty are confirmed, these grievances must be prevented, ended or at least minimised by the company concerned through remedial measures. The companies concerned must then take preventive measures to prevent further violations of the same kind or to minimise the risk of such violations.
Small and medium-sized enterprises outside the scope of the SCDDA/CSDDD should also consider setting up their own complaints management system, especially as obligations are passed on via agreements or codes of conduct. The support of an external complaints office may therefore also be of interest to SMEs.
OUR COMPLAINTS PROCEDURE IN NINE EFFICIENT PROCESS STEPS
The appropriate and effective handling of complaints and reports on human rights and environmental issues presents companies with various challenges. With our external complaints office, we provide conceptual expertise and cost-effective resources to efficiently support both companies and whistleblowers throughout the entire complaints process and find the best possible solution for all parties involved. We offer a range of services across nine process steps to provide holistic support in complaints management. The basic services as well as services in individual cases cover all statutory requirements of the complaints procedure. Comprehensive additional services are optionally available to companies.
