OUR SERVICES FOR YOU AT A GLANCE

BASIC SERVICES

The basic services include the operation of the external complaints office and participation in events:

Accessibility & Freedom from Barriers

• Provision of an accessible multilingual entrance channel
• Coverage of the legal requirements through comprehensive and comprehensible notification objects
  
  

Effectiveness & Safety

• Ensuring data protection, confidentiality and independence in the complaints process
• Safeguarding anonymity through a secure mailbox and protection for whistleblowers
  
  

Reception & Initial Assessment

• Determination of the scope of application according to authorisation criteria
• Feedback to whistleblowers on the status of complaints
  
  

Rules of Procedure & Reporting

• Notification of the complaint to the companies for further action
• Definition of the complaints process by means of legally compliant rules of procedure for publication
• Annual notification of fulfilment of the reporting obligation
  
  

Seminar Events

• Free participation in seminars and workshops
• Programme on current and relevant topics
  
  

The basic services are covered by the corresponding annual basic fee.

INDIVIDUAL SERVICES

For further comprehensive support in the event of a complaint, companies have access to the necessary services provided by the partners:

Risk Analysis & Measures

• Adaptation of the risk analysis on the basis of specific notifications (target group analysis, supplier evaluation, etc.)
• Development of concrete (remedial) measures for risk management
  
  

Communication & Consultancy

• Continuous dialogue with whistleblowers and companies to find solutions
• Risk-orientated legal support and conceptual risk management
  
  

Monitoring & Reporting

• Ongoing documentation of all activities in the complaints process
• Creation of transparent reports for communication
• Provision of further information for annual reporting
  
  

Support for whistleblowers

• Evaluation of the satisfaction of whistleblowers in the aftermath
• If necessary, recording of reprisals and control measures
  
  

The required and requested individual case services in complaints management are invoiced on a time and material basis.

ADDITIONAL SERVICES

If required, the partners offer additional services relating to the complaints procedure that go beyond the legal requirements:

Management

• Training of compliance and human rights officers
• Optimisation of risk, compliance and supplier management
• Etc.

Legal

• Evaluation of complaints
• Adaptation and supplementation of the contract design
• Etc.

Communication

• Preparation of an annual report for publication
• Development of a strategy and concept for public relations work
• Etc.

The additional services are only provided on the basis of a separate order from the partners and are invoiced on a time and material basis.

COOPERATION WITH ASSOCIATIONS

Supervision of an industry initiative in accordance with SCDDA / CSDDD

Control of joint risk analysis and risk assessment

Coordination of joint measures for prevention and remedial action
 

Monitoring the appropriateness and effectiveness of risk management

If you are interested, we will be happy to provide you with a customised offer. Just get in touch with us!